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Alex Coombs

Head of Support

Alex is responsible for the end-to-end management and delivery of all ThirdSpace support services. This covers service desk, internal IT support, project services, customer product, technology and solution support, and the delivery of managed service contracts.

Despite being a self-confessed ITIL geek and process lover at times, Alex believes that measuring client experience levels is more important than measuring SLAs.

Prior to starting her current role, Alex spent 13 years working at Virgin Media, where she worked in every support and team management role you can think of. She eventually ended up at ThirdSpace as the first employee of the Welsh office.

In her spare time Alex enjoys brandy, peanut M&M’s and shopping, in that order.

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Award-winning solutions Award-winning solutions

Eight-time winner of the Microsoft Partner of the Year Award for Identity Management, Enterprise Mobility, and Security and Compliance.

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