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Senior Application Support Analyst

  • This position has been filled
Cwmbran (NP44 3AB), with flexibility 
£Competitive + benefits and bonus 

Grow your career in a flexible and progressive environment and join the ThirdSpace family!

Why join us?

We are leading the way in identity and access management, enterprise mobility and cyber security. With multiple awards to our name, including Microsoft Partner of the Year for Security and Compliance in 2018, there has never been a better time to join our growing business.

Gwyn Jenkins, our Support Team Lead says “When I joined ThirdSpace nearly four years ago, I never would have imagined I would be where I am today. The encouragement I have received to develop myself has been amazing. Working with such talented people every day, it truly feels like one big happy family!”

How can you contribute to our success?

As our Senior Application Support Analyst, you will take ownership of operational support of multiple large-scale customer Microsoft-based solutions, with a focus on Microsoft Identity Manager (MIM). Don’t worry if you haven’t heard of this before – we will supply all the training you need.

This solution connects various systems together and flows identity data between them. You will be responsible for the detective work to understand how the system is configured and what has caused the issue.

The complexity comes from the fact that each solution is bespoke, so the rules will be different for each customer.

If you like the idea of getting stuck into technical challenges, delivering project services and supporting our consultants with technical builds – get in touch!

This role would be ideal for someone with:

  • A deep level of understanding around back-end systems
  • The ability to read and make modifications to code (VB.Net, C#)
  • Good knowledge of Active Directory (ADFS)
  • Experience working with Windows Server and associated technologies.

You will become a subject matter expert in your field, working with high profile clients where your contributions are always recognised.

We are a people business, always willing to share knowledge and support each other. We are incredibly flexible and are big on training and development, committing to a plan from day 1 to help you succeed.

Who will you be working with?

Alex Coombs: Our Support Manager who has been with us from the start. With a background in support and service desk management for some major tech firms, she will be there to support and guide you during your development with us.

Gwyn Jenkins: Our Support Team Lead who has a background in IT through study and pure passion, with plenty of technical experience. He has a passion for finding solutions to problems and loves the fact he works in such a unique role.

Sound like you?

We have a simple application process with no headaches, so send your profile or CV to with the subject line referencing the role title and we will be in touch.

Alternatively, give our recruiter a call for a confidential chat on 01633 373820.

ThirdSpace is an employer who embraces flexibility and diversity in the workplace. Should you wish to discuss flexibility with us, please do inform us in your application.


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Eight-time winner of the Microsoft Partner of the Year Award for Identity Management, Enterprise Mobility, and Security and Compliance.

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