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Technical Support Analyst

  • This position has been filled
Cwmbran (with flexibility) 
£24,000 – £28,000 + benefits 

Role overview

Our support team are central to everything we do and become SMEs in their field. You will be responsible for the operational support of multiple customer Microsoft-based solutions and applications with a key focus on cloud security and enterprise mobility.

You will take ownership of dealing with incoming requests working towards 100% fix rate without escalation, get your teeth into complex and detailed tasks and work with core projects in the business also supporting the internal IT teams.

It goes without saying you will be passionate about cloud and security technologies and must have some exposure to Azure and its components and Office 365 either in a commercial setting or self-taught.

Whether you are a graduate, school leaver, self-professed geek or seeking your next IT challenge you must have a natural curiosity for problem solving and love what you do.

Who will you be working with?

Alex Coombs: our Support Manager who has been with us from the start. Alex has a background in support and service desk management for some major technology firms and she will be there to support and guide you during your development with us.

Mathew Richards: our Head of Mobility and Security Solutions always sees it as priority to develop our team. As an ex-Microsoft employee, and having been with us for five years, he has a wealth of experience you can learn so much from!

Sound like you?

We have a simple application process with no headaches so send us your profile or CV to with the subject line referencing the role and we will be in touch, or simply give our Recruiter a call for a confidential chat.

ThirdSpace is an employer who embraces flexibility and diversity in the workplace. Should you wish to discuss flexibility with us, please do inform us in your application.


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