This is the privacy notice for users of the ThirdSpace website and anybody in receipt of ThirdSpace marketing communications.
It describes how ThirdSpace collects and uses personal data in carrying out marketing activities. This is collected primarily from users of the ThirdSpace website (thirdspace.net) and associated services.
ThirdSpace is a provider of business-to-business services, and has a legitimate interest in collecting, holding and processing information in support of its marketing activity. It does not transact with consumers and does not collect personal data about individuals in their private capacity. The personal data it does collect and process is to facilitate conversations between businesses for their mutual benefit and is not used to contact individuals or otherwise processed except insofar as it is relevant and necessary for that purpose.
ThirdSpace collects data to operate effectively and provide the best experiences possible. Some of this is obtained directly (e.g. form submission), whilst other information is recorded by how you interact with our website, using technologies like cookies.
We also obtain information via third-party sources, which vary over time, but include:
You have choices about the data we collect. You have the option to decline. But in doing so, it may not be possible for us to provide you with a service or feature.
The data we collect depends on the context of your interactions and the choices you make, including your privacy settings.
You are under no obligation to provide us with any personal data.
You may give ThirdSpace personal information about yourself by filling in forms on the website or via third-party websites (e.g. LinkedIn lead generation forms), or by contacting us / an employee of ThirdSpace by e-mail, telephone or social media. As a provider of business-to-business services, we anticipate that the personal information you provide is about yourself as an employee of another business, and not about you in your private capacity.
It may include:
ThirdSpace does not knowingly collect personal information from children under 13 years of age via any site, product or service.
If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
We, or third-party service providers we use, may automatically collect and store information about your visits and interactions with our site in collective or aggregated data that does not identify you specifically, but is automatically received and recorded by us through the use of “cookies.”
A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is used by our web site to communicate certain information to and from your browser and the website.
This will include:
Cookies cannot be programmed, cannot carry viruses, and cannot install malware on your computer.
Most browsers will allow you to see what cookies you have and delete them from particular or all websites.
Be aware that any preference you have set will be lost if you delete all cookies.
For more information on how to modify your browser settings to block or filter cookies, see http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, which are embedded invisibly on web pages. We or our service providers may use clear GIFs, in connection with our site to track your activities and compile statistics about usage of our site (e.g. web or social media analytics).
For example, we use Pardot, to deliver our email communications. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve performance.
The details you provide enable us to:
This may be done via email, telephone or social media (e.g. LinkedIn InMail).
These may include ThirdSpace partner offers.
You can tell us not to contact you with updates and information regarding our products and services by following the unsubscribe instructions on any communications sent to you.
You can also exercise this right at any time by contacting us.
Please note: opting out of communications does not preclude you from submitting forms on our website – e.g. to sign up for a webinar. As a result of you taking this action, some communications will be triggered even if you have chosen to opt out previously, so that we can meet the request you have made by submitting the form (e.g. to provide a join link to the webinar).
Personal information is required by ThirdSpace or third-parties to provide some requested services. For example:
The information you provide may also be used for profiling, segmentation and targeting purposes via our CRM and/or marketing automation platform.
This enables us to personalise your experience and improve business performance – for example, by helping to determine which content you may find most relevant, so that we can direct you to more of this and to less of the information that you find less useful.
Typical uses include dividing our database into sub-groups based on shared characteristics, lead nurturing and triggered communications.
To better understand how users access and use our website, both on an individual and aggregated basis, we use:
This data is collected and analysed with the intensions of improving the user experience and the performance of our website.
We use the following platforms to understand how our marketing activities are performing:
Data may be aggregated and analysed to create business intelligence which will enable us to report on performance and make better informed decisions about future activities.
In the event that we need to comply with applicable legal obligations.
We will retain your personal information for as long as we consider there is value to you and to us of maintaining contact, unless you ask us to delete sooner.
Typically, we would remove your data from our marketing database if we haven’t heard from you for 24 months.
We may disclose your information to vendors, service providers or agents who perform functions on our behalf and enable us to:
Third-party platform providers include:
To enable us to respond to your enquiries and contact you with relevant offers, your personal information will be disclosed to our employees, including sales and marketing personnel.
Our employees will only use your information to the extent necessary to perform their functions.
In the event that we undergo re-organisation (including rebranding) or if we are acquired by / merge with another company, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
We may disclose personal information if required to do so by law, court order or for the purposes of prevention of fraud or other crime, or if we believe that such action is reasonably necessary to protect and defend the rights, property or personal safety of ThirdSpace, the ThirdSpace website or its visitors.
We may disclose aggregate or de-identified information about our users to third-parties for marketing, advertising, research or similar purposes.
We have taken reasonable steps to help protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These include training and awareness programmes for all staff and appropriate technical measures such as encryption of laptops, enforcement of strong password controls and virus and malware detection.
We do not transfer information outside the EEA.
You have the right to review and correct and / or delete the personal information we have collected about you, and to restrict the way in which we process that information.
If you ask us to delete your personal information, we will delete it within one month or less.
To make a request for personal information ThirdSpace holds about you, you can write or email as below:
Information Security Officer
6th Floor, Seacourt Tower
Our website or associated services may contain links to third-party websites.
This privacy notice does not cover the websites to which we link within this site.
We encourage you to read the privacy statements on the other websites you visit.
We are not responsible for the information practices of such third-party websites.
Information Security Office
6th Floor, Seacourt Tower
If you are not satisfied with the response to a request you make, or are otherwise unhappy with the way in which you believe your data is being processed, you can make a complaint to the Information Commissioner’s Office, by calling their Helpdesk on 0303 123 1113.
This privacy notice was last updated on 14 May 2018.
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