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Business Transformation Services

Put people at the heart of your new technology solution and make a success of change management.

Introducing the latest technologies is part of continuous growth and improvement. It keeps your organisation secure, your employees productive and your customers happy.

But technology achieves nothing on its own.

To achieve successful business transformation, you need successful technology adoption.

ThirdSpace can help you manage BOTH the technical and people changes required to achieve full business value from your solution.

We can help you:

  • Effectively manage change for your projects – from current state to a fully compliant future state
  • Overcome resistance and gain support from key stakeholders at all levels in your business
  • Ensure transparency and clear communications at every stage of implementation
  • Create a culture of continuous learning and improvement in your organisation

Free e-Guide - Six ways to guarantee successful technology adoption

Ensure your new technology is properly adopted and utilised by your staff. Download this e-Guide to gain:

  • Knowledge of the 6 key components of successful business transformation
  • Insight into how your planned or existing projects are likely to perform
Get my free e-Guide

Overcome your challenges for project success

ThirdSpace can help you avoid the most common causes of project failure, including:

No sponsorship

You don't have visible commitment from senior sponsors who can positively influence change.

Inadequate budget

A lack of clear forecasting and cost transparency prevents commitment to user adoption initiatives.

IT focus

The overall business value isn't clear, so there's no buy-in from influential sponsors.

User resistance

Users fear the change, feel unsupported, and can’t see ‘what’s in it for me?’.

Skills gap

You don’t have the right capabilities available to deliver, support, and enable change.


You’re struggling to maintain momentum and embed new ways of working.

ThirdSpace aided us from a technical consultancy perspective, helping us understand how we could implement new technologies, but also with business change – assisting with technology adaptation and communicating change within our organisation.

Project Manager Lloyd's Register

The ThirdSpace team adapted quickly and rose to the challenge. We were able to transition to a fully remote workforce in a very short space of time.

Human Tissue Authority

Excellent customer service. Project managed and delivered by experienced personnel who take a pride in delivering for their customer.

John Pryor Project Manager National Trust

Our services

We understand that business transformation doesn’t just mean technology delivery. A transformation programme starts with strategy – and it’s only a success when the organisation’s people have embraced new ways of working.

Our services can be delivered as a complete offering or individually depending on your needs and where you are on your journey. So, don’t worry if you’ve already started a project – we have plenty of experience stepping in at later stages.

Strategy and planning

Workshops and ‘art of the possible’ sessions with your leadership team will mitigate early project risks, including blockers, scope change and adoption failure. We can talk through the impact and requirements, answer questions, and help alleviate any concerns.

Business discovery and engagement

An assessment of the current state of the business from both a people and processes perspective. We’ll uncover existing frustrations, requirements and ways of working.

The assessment provides a set of deliverables, including a detailed report, personas profiles, and ‘use case’ storyboards. It also provides the foundation for a tailored adoption campaign.

Solution design

ThirdSpace will create a Runbook that includes all technical and adoption tasks required for the project. This will be supported by an Adoption Pack that includes an overall adoption plan together with all the user-facing material and content you need to successfully deliver new ways of working.

We will bring the adoption material together in an AdoptionSpace site, which will assist to deliver and support the changes.

Technology adoption

Once the solution is built, it is ready to be implemented and you can start the adoption campaign. Most organisations have everything they need to deliver this themselves, but we are happy to assist – we can deliver the adoption plans and manage the delivery if required.

Embed and support

As part of your customised adoption plan, ThirdSpace will include approaches and collateral to help you embed new ways of working in your organisation. This includes content you can use for new starters and to support users long after the project has formally ended.

Free e-Guide - Six ways to guarantee successful technology adoption

Ensure your new technology is properly adopted and utilised by your staff. Download this e-Guide to gain:

  • Knowledge of the 6 key components of successful business transformation
  • Insight into how your planned or existing projects are likely to perform
Get my free e-Guide

Tools that deliver and support successful change

ThirdSpace will use several key tools and approaches to successfully deliver your technology transformation project.


AdoptionSpace is a fully customisable one-stop-shop for all the information your users need for Microsoft’s technical solutions. It’s always up to date, always relevant, and avoids the need for mandatory training courses or long rambling e-mails that don’t get read!

Your users benefit from:

  • Key project content and user guidance in a single, central location
  • Simple navigation to find the right information and support quickly
  • Customised user guidance and recommended next steps
  • Feedback and collaboration – from solution use to troubleshooting

Become a change 'champion'

ThirdSpace is an award-winning Microsoft partner with a reputation for helping clients adopt a modern and secure workplace. Whether it’s an identity, mobility, security or productivity project, we can help you:

Plan effectively

Understand the impact for users, identify blockers and allocate appropriate resources.

Sell the change

From leadership to operations, everybody will understand and value the benefits on offer.

Get support

Gain buy-in from key stakeholders, with senior level sponsorship helping to overcome resistance.

Educate users

Clearly communicate new ways of working, with ongoing training and support facilities.

Futureproof productivity

Continually evolve working behaviours in line with the latest developments and best practice.

Deliver ROI

Ensure your project delivers overall business improvement not just IT improvement.

Case studies

The Institution of Engineering and Technology

Providing secure and hassle-free membership experiences at the IET

Read More

Global media organisation streamlines communication and collaboration

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Constructing a mobile future: A device solution for a UK construction company

Read More

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Get in touch

We'd love to hear from you! Our friendly team can be reached Monday through Friday, from 9am to 5pm.

Contact Us
Award-winning solutions Award-winning solutions

Eight-time winner of the Microsoft Partner of the Year Award for Identity Management, Enterprise Mobility, and Security and Compliance.

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