ThirdSpace ThirdSpace
Close 0 Reset Search Run Search What are you looking for? Type at least three characters to search. Filter Search Results
  • All Content
  • Blog
  • Case Studies
  • Event
  • Resources
  • News
  • Careers
  • Access Centre
  • Technologies
  • Workshops
  • Solutions
  • People
Load more


We don’t just offer innovative IT solutions.

Our ongoing support packages give you peace of mind that your tech is running seamlessly and efficiently, so that you can get on with maximising your business.

From making small changes to increasing performance, regular health checks and incident management, we provide a range of support packages tailor-made to your requirements.

Are you an existing client?

If you’re an existing client and need to raise a ticket, log in to the support portal where a member of our experienced support staff will be happy to help you.

Log In

First class managed IT support services

Optimise spend

Remove recruitment costs and the need for expensive training – everything is already taken care of.

Reduce risk

Our experienced and accredited Microsoft technology experts are a safe pair of hands for your IT systems.

Increase performance

Your IT solutions run smoothly, eliminating distractions and keeping your workforce focused.

Optional add-ons

Enhance your peace of mind with additional support measures. We offer a range of support add-ons to allow you to tailor a package that’s right for your organisation. These include:

24/7 support

Out-of-hours, round-the-clock support for critical incidents from an on-call support analyst on a dedicated phone number.

Extended support hours

Extend your daily support hours from Monday to Friday, between 7.30am and 6pm.

Monitoring and alerting

We’ll alert you to any potential issues in real-time, and provide immediate corrective action.

Expert reviews

Comprehensive quarterly or half-yearly reviews with our experienced architects, with a full day on-site and thorough assessment report.


Increased support during critical times, such as launches or enrolment periods.

Microsoft product support

Access to support and learning from ThirdSpace’s advanced Microsoft partner support agreement.

Not sure what you need? Contact us and we can create a personalised support plan for your business.

Supported technologies

Identity and Access Management
  • Microsoft Identity Manager (MIM) 2016
  • Azure Active Directory Connect (AADC)
  • Azure Active Directory Federation Services (ADFS)
  • Azure Active Directory (AAD)
  • Azure Active Directory Premium (AADP P1 & P2)
Enterprise Mobility + Security
  • Azure Active Directory Connect (AADC)
  • Active Directory Federation Services (ADFS)
  • Azure Information Protection P1 & P2
  • Intune
  • Advance Threat Analytics
  • Azure ATP
  • Office 365 ATP
  • Microsoft Cloud App Security
  • Privileged Identity Management
  • Azure Active Directory B2C
  • Azure Active Directory B2B
  • Azure Active Directory B2C
  • Azure Active Directory B2B
Access Centre
  • Access Centre B2E Activation
  • Access Centre B2E Self-service

Skilled and professional staff, which adds to the level of assurance we need as identity becomes a key enabler for our organisation.

Iain McCall Hampshire Constabulary

ThirdSpace's consultants worked closely with our team throughout the process. They have always been very responsive to our needs. They’re flexible and extremely knowledgeable.

RSA Group

Excellent product knowledge, as you would expect, but on top of this they demonstrated their ability to translate this to our environment and exercised a great deal of flexibility in delivering the solution we needed.

Yodel Delivery Network


What does comprehensive incident management actually mean?

This means you can raise as many incidents as you need, with no limit in terms of how long the incident can be worked on. So you won’t have to worry about the time and cost of the incident.

What's included in small change and enhancement requests?

These requests include the addition, modification or removal of anything that would cause the solution to differ from the original design that was accepted and transitioned into support under the normal ThirdSpace processes.

Changes that are estimated to take up to eight hours will be included under this. If a change is estimated to take under eight hours but ends up taking longer, there is no additional charge. Changes that take over eight hours will be chargeable.

What would be considered a small change and enhancement request?

Below are some examples of what would be considered a small change and enhancement request.

MIM Sync Engine

  • An attribute flow rule needs to change (for example, display name changing from FIRSTNAME SURNAME to SURNAME FIRSTNAME).
  • Adding new attribute flows (using existing attributes).
  • Changing attribute flow precedence.
  • Changing MA schema.
  • Small MV schema updates.

MIM Portal

  • Changing an existing workflow (not a complete rewrite).
  • Setting criteria changes.
  • RCDC changes.


  • Databases moving to a new server/instance.


  • Configuration changes.

Access Centre

  • Configuration changes.
Can I raise multiple requests at once?

Yes, but only one request can be worked on at a time.

What if it takes longer than eight hours?

We will not charge you if work estimated to take eight hours or less ultimately takes longer.

If the estimate is longer than eight hours, then we will agree the charge with you upfront.

What does the Identity Management health check involve?

If you’ve purchased the health check add-on, we’ll monitor your system and provide advice and guidance as frequently as stipulated by your package.

Our engineers will access your system remotely to carry out tasks, including:

  • Checking MIM run cycles, exception reports, error logs and the backup service
  • SQL server optimisation
  • Performance monitoring
  • Checking disk space
  • Back-end systems checks
  • Carrying out remedial work which has been identified in the intervening period

Contact us to learn more about our support packages and add-ons.

Get in touch

We'd love to hear from you! Our friendly team can be reached Monday through Friday, from 9am to 5pm.

Contact Us
Award-winning solutions Award-winning solutions

Eight-time winner of the Microsoft Partner of the Year Award for Identity Management, Enterprise Mobility, and Security and Compliance.

ThirdSpace Please upgrade your browser

You are seeing this because you are using a browser that is not supported. The ThirdSpace website is built using modern technology and standards. We recommend upgrading your browser with one of the following to properly view our website:

Windows Mac

Please note that this is not an exhaustive list of browsers. We also do not intend to recommend a particular manufacturer's browser over another's; only to suggest upgrading to a browser version that is compliant with current standards to give you the best and most secure browsing experience.