We don’t just offer innovative IT solutions.
Our ongoing support packages give you peace of mind that your tech is running seamlessly and efficiently, so that you can get on with maximising your business.
From making small changes to increasing performance, regular health checks and incident management, we provide a range of support packages tailor-made to your requirements.
If you’re an existing customer and need to raise a ticket, log in to the support portal where a member of our experienced support staff will be happy to help you.Log In
Remove recruitment costs and the need for expensive training – everything is already taken care of.
Our experienced and accredited Microsoft technology experts are a safe pair of hands for your IT systems.
Your IT solutions run smoothly, eliminating distractions and keeping your workforce focused.
We offer Essential, Advanced and Premium support packages for identity management, enterprise mobility and CIAM solutions.
All packages include:
However, our support contracts are flexible to support any size organisation.Download catalogue
Enhance your peace of mind with additional support measures. We offer a range of support add-ons to allow you to tailor a package that’s right for your organisation. These include:
Out-of-hours, round-the-clock support for critical incidents from an on-call support analyst on a dedicated phone number.
Extend your daily support hours from Monday to Friday, between 7.30am and 6pm.
We’ll alert you to any potential issues in real-time, and provide immediate corrective action.
Comprehensive quarterly or half-yearly reviews with our experienced architects, with a full day on-site and thorough assessment report.
Increased support during critical times, such as launches or enrolment periods.
Access to support and learning from ThirdSpace’s advanced Microsoft partner support agreement.
Not sure what you need? Contact us and we can create a personalised support plan for your business.
Our support catalogue includes more information on the available support add-ons.Download catalogue
Skilled and professional staff, which adds to the level of assurance we need as identity becomes a key enabler for our organisation.Hampshire Constabulary
ThirdSpace's consultants worked closely with our team throughout the process. They have always been very responsive to our needs. They’re flexible and extremely knowledgeable.RSA Group
Excellent product knowledge, as you would expect, but on top of this they demonstrated their ability to translate this to our environment and exercised a great deal of flexibility in delivering the solution we needed.Yodel Delivery Network
This means you can raise as many incidents as you need, with no limit in terms of how long the incident can be worked on. So you won’t have to worry about the time and cost of the incident.
These requests include the addition, modification or removal of anything that would cause the solution to differ from the original design that was accepted and transitioned into support under the normal ThirdSpace processes.
Changes that are estimated to take up to eight hours will be included under this. If a change is estimated to take under eight hours but ends up taking longer, there is no additional charge. Changes that take over eight hours will be chargeable.
Below are some examples of what would be considered a small change and enhancement request.
MIM Sync Engine
Yes, but only one request can be worked on at a time.
We will not charge you if work estimated to take eight hours or less ultimately takes longer.
If the estimate is longer than eight hours, then we will agree the charge with you upfront.
If you’ve purchased the health check add-on, we’ll monitor your system and provide advice and guidance as frequently as stipulated by your package.
Our engineers will access your system remotely to carry out tasks, including:
Contact us to learn more about our support packages and add-ons.
We'd love to hear from you! Our friendly team can be reached Monday through Friday, from 9am to 5pm.Contact Us
Eight-time winner of the Microsoft Partner of the Year Award for Identity Management, Enterprise Mobility, and Security and Compliance.
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